NHTSA Complaint #11217798 — 2013 FORD F-150

TL* THE CONTACT OWNS A 2013 FORD F-150. WHILE DRIVING 70 MPH, THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. WHILE COASTING OVER TO THE SIDE OF THE ROAD, THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE CONTACT POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT HE WAS DOWN THE STREET FROM AN INDEPENDENT MECHANIC AND WAS ABLE TO DRIVE THE VEHICLE WITH DIFFICULTY STEERING. THE VEHICLE WAS DIAGNOSED THAT THE STEERING RACK ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED MAC HAIK FORD LINCOLN (LOCATED AT 7201 N INTERSTATE HWY 35, GEORGETOWN, TX 78626, (512) 930-3673) AND WAS INFORMED THAT THEY NEVER HEARD OF THE FAILURE AND THERE WAS NO RECALL FOR THE STEERING. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.