NHTSA Complaint #11217641 — 2011 FORD EXPLORER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11217641
Vehicle	2011 FORD EXPLORER
Component	ELECTRICAL SYSTEM
Date of Incident	April 25, 2019
Date Filed	June 3, 2019
Mileage	149,581 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

"SERVICE POWER STEERING" WARNING LIGHT CAME ON, CODE WAS FOR LEFT STEERING CONTROL MODULE. ONE WEEK LATER, POWER STEERING WAS INTERMITTENT, THEN WENT OUT COMPLETELY. TOOK IN TO FORD DEALERSHIP, CODE FOR SAFETY RECALL 15N01 CAME UP, FORD DEALERSHIP SAYS MY VEHICLE IS COVERED UNDER RECALL BUT FORD MOTOR COMPANY REFUSES TO FIX, STATING "NO HOUSEHOLD LOYALTY", BECAUSE I'VE NOT PURCHASED A FORD BRAND NEW. WHEN CALLING FORD ABOUT THE ISSUE, THEY SAY THEY "WILL STAND BEHIND THE FORD DEALERAHIP IN THEIR DECISION"; YET NOW THAT THE DEALERSHIP IS READY TO FIX AND WAITING FOR THE AUTHORIZATION CODE FROM FMC, FMC WILL NOT STAND BEHIND THE DEALERSHIPS DECISION.

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Recent Complaints for the 2011 FORD EXPLORER

#11717906 — FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL — February 13, 2026 — During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “...

#11717906 — POWER TRAIN — February 13, 2026 — During a red-light, as I was coming to a stop, the vehicle gave the warning saying “service power-steering now” and “...

#11715978 — STEERING — February 5, 2026 — The contact owns a 2011 Ford Explorer. The contact stated that while driving at various speeds, the steering wheel wa...

#11710555 — POWER TRAIN — January 12, 2026 — The wheel locks in low speeds. It does not happen often, maybe about 3 times per year. I have brought this up to For...

#11708272 — STEERING — January 2, 2026 — The contact owns a 2011 Ford Explorer. The contact stated that while driving approximately 15 MPH, the power steering...