NHTSA Complaint #11217450 — 2012 HONDA CR-V

TL* THE CONTACT OWNS A 2012 HONDA CR-V. WHILE DRIVING BETWEEN 25-30 MPH, THE VEHICLE FAILED TO ACCELERATE AND HESITATED TO MOVE. WHEN FUEL WAS ADDED, THE VEHICLE WOULD ACCELERATE AND DRIVE NORMALLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO HONDA KINGSPORT (LOCATED AT 2217 E STONE DR, KINGSPORT, TN 37660, (423) 358-2519) WHERE THE TECHNICIAN CHANGED THE AUTOMATIC TRANSMISSION FLUID AND PERFORMED AN UPDATE; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO HONDA KINGSPORT AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 63,500.