NHTSA Complaint #11531315 — 2012 HONDA CR-V

I was at a corner waiting for traffic to clear so I could make a turn left. When I started to accelerate the vehicle started to hesitate and continued. The on coming car had to slam on their brakes and swerve to avoid hitting my passenger side. Since that time I had found out there was a service bulletin relating to this problem. Honda Service Bulletin 17-040. This is my granddaughters car and now I am reluctant to let her drive the vehicle. It is a very serious safety issue!! My frustration is that when I have discussed the issue with 2 different Honda dealers they didn't disclose there was a bulleting but rather recommended changing the transmission fluid and the information was confusing. One dealer recommended changing the fluid once and another recommended I change it three times at the same appointment. Since the incident I have had an opportunity to drive my other granddaughters 2011 Honda CRV and it is displaying the same shudder issue on acceleration and when you are at 40 miles and try to accelerate which she noticed. Obviously, if you were trying to pass another vehicle on a two lane highway and it started the shudder you would be involved in a head on crash resulting in serious injury or death. I believe there should be a recall to correct this problem. The cost to replace the torque converter is $3,000 +. The bulletin 17-040 states the affect vehicles are 2012-14. It needs to be revised to include 2011 Honda CRV vehicle. I found the bulletin myself through a group that shares information regarding Honda CRV vehicles. The bulletin was issued on May 20, 2017 06492 Version 1. The vehicle number for the 2011 Honda CRV is 5J6RE4H72BL017198