NHTSA Complaint #11208741 — 2012 FORD ESCAPE

THE AREA OF MOST CONCERN IS THE ISSUE WITH THE STEERING. EIGHT MONTHS AGO, I SUDDENLY LOST POWER STEERING JUST AFTER EXITING A FREEWAY. NOW IT IS MAKING THE SAME SOUND AGAIN AND MY MECHANIC FEELS THE WHEEL MAY LOCK COMPLETELY.I DRIVE MOUNTAIN PASSES, WHICH MAKES THIS EXCEPTIONALLY DANGEROUS. CONTACT WITH LOCAL AND CORPORATE FORD SAYS IT IS MY PROBLEM TO GET IT OVER AN HOUR AWAY TO THE DEALER, AND REPAIR WILL BE AT MY EXPENSE, EVEN THOUGH MANY PEOPLE HAVE HAD THIS SAME ISSUE. TO MAKE MATTERS WORSE, I LEARNED ONLY AFTER CONTACTING FORD ABOUT THE STEERING ISSUE, THAT THERE IS A SAFETY RECALL ON THE FUEL MODULE, WHICH COULD CAUSE FIRE. I RECEIVED NO NOTICE OF THIS UNTIL I REPORTED THE STEERING ISSUE TO THE COMPANY. THE DEALER TELLS ME IT WILL TAKE FOUR WEEKS TO GET THE PARTS TO FIX THE SAFETY RECALL. IN THE MEANTIME, I AM LOSING INCOME EVERY DAY AS I DRIVE FOR A LIVING. NO CONCERN FOR THE SAFETY OF ME, MY FAMILY, OR OTHERS ON THE ROAD.