NHTSA Complaint #11207808 — 2013 TOYOTA PRIUS V

ENGINE IS STARTING TO BURN OIL AFTER 120000 MILES. APPEARS ENGINE HAS AN INHERENT DESIGN FLAW AS THE SOLUTION TO THIS PROBLEM PER TOYOTA IS TO REPLACE RINGS AND PISTONS AT A $4500 COST TO THE OWNER. SPOKE TO TOYOTA CUSTOMER CARE AND THEY SAY THEY HAVEN'T HEARD ANYTHING YET I TOOK MY CAR TO A TOYOTA DEALERSHIP AND THE SERVICE ADVISOR SAID THAT TOYOTA KNOWS ALL ABOUT THE PROBLEM SO SOMEONE IS NOT TELLING THE TRUTH. I BELIEVE THAT TOYOTA SHOULD STEP UP AND REPAIR THIS DEFECT NOW THAT THEY KNOW THEY HAVE IT AT THEIR COST. I HAD A 100000 WARRANTY ON THE VEHICLE AND HAVE ALWAYS SERVICED IT EVERY 5000 MILES. THAT'S HOW I FOUND OUT THAT I HAD THE PROBLEM. THE NEXT PROBLEM IS THAT THE OWNERS ARE GOING TO SELL THEIR VEHICLES TO AN UNSUSPECTING OWNER WHO WILL INHERENT THIS PROBLEM. ALSO, THE VALUE OF MY CAR WILL DIMINISH AS A RESULT OF THIS DEFECT. TOYOTA JUST WANTS THIS PROBLEM TO GO AWAY AND THAT'S NOT RIGHT THAT THEY DON'T MAKE AN ACCOMMODATION TO HELP THE CONSUMER WHO HAS TRUSTED THEM OVER THE MANY YEARS. I HAVE PURCHASED 3 OTHER TOYOTA S OVER THE YEARS AND THEY ALL LIVED UP TO THE QUALITY THAT TOYOTA SELLS TO THE CONSUMER. THIS TIME THEY HAVE AN INHERENT DESIGN ISSUE THAT THEY WANT TO SWEEP UNDER THE RUG