NHTSA Complaint #11390493 — 2013 TOYOTA PRIUS V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11390493
Vehicle	2013 TOYOTA PRIUS V
Component	ENGINE
Date of Incident	January 12, 2021
Date Filed	January 28, 2021
Mileage	165,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY PRIUS V RECENTLY STARTED TO HAVE SOME ISSUES WITH COOLANT LOSS AND LOSS OF PERFORMANCE. MY ONBOARD MONITORING SYSTEM (HUM BY VERIZON) WARNED ME I HAVE A MISFIRE ON CYLINDER 2. I REPLACED THE SPARK PLUGS ( DENSO PLUGS) AND CHECKED ALL THE COILS. I ALSO CHECKED AND CLEANED THE EGR VALVE. THIS MADE NO DIFFERENCE. UPON START UP, THERE IS A LOUD KNOCKING NOISE AND I HAVE WATER PERIODICALLY COMING OUT OF THE TAILPIPE. I HAVE TAKEN MY CAR TO A REPUTABLE SHOP THAT SPECIALIZES IN ASIAN CARS AND IT HAS BEEN DIAGNOSED WITH A BLOWN HEAD GASKET AT 165,000 MILES. THATS A VERY COSTLY REPAIR! I HAVE LOOKED AT PRIUS FORUMS AND SEEMS LIKE THIS IS NOT UNUSUAL FOR THIS YEAR MODEL. ACCORDING TO TO PEOPLE THAT ARE ON THIS FORUM, TOYOTA HAS SINCE CORRECTED THIS PROBLEM. IF THIS IS TRUE, SHOULDN'T TOYOTA BE RESPONSIBLE FOR DAMAGES? AS A CONSUMER AND WORKING MAN, IS IT FAIR THAT I BOUGHT THIS VEHICLE IN GOOD FAITH BECAUSE OF TOYOTAS REPUTATION, ONLY TO FIND OUT THAT I HAVE BEEN DECEIVED BECAUSE THEY HAVE BEEN AWARE OF THIS PROBLEM?

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