NHTSA Complaint #11207371 — 2018 CHRYSLER PACIFICA PLUG-IN HYBRID

SIMILAR FRUSTRATING EXPERIENCE HERE FOR THE 2019 PACIFICA HYBRID LIMITED. BOUGHT BRAND NEW IN DEC. 2018. NOW ONLY 2,000 MILES ON IT, THE MINIVAN RATTLED ON STARTUP (WITH 60% CHARGED) AND COULD BARELY ACCELERATE WHEN I TRIED MERGING INTO A MAIN ROAD. THE VEHICLE PUT ITSELF INTO A LOW-SPEED MODE (AKA THE FAMOUS 'RED TURTLE MODE'), AND THEN WOULD NO LONGER ACCELERATE AT ALL! FORTUNATELY, I WAS ABLE TO PULL OVER INTO A PARKING LOT. UNABLE TO FIX THE ISSUE BY PUTTING INTO 'P' GEAR, HAD TO COMPLETELY TURN OFF, LOCK THE VEHICLE, THEN CAME BACK TO START THE VEHICLE TO RECOVER THE POWER. HOWEVER, THE ENGINE LIGHT STILL LEFT ON. AFTER VISITING THE DEALERSHIP, THEY DECIDED TO REPLACE THE HIGH VOLTAGE BATTERY. IT TOOK MORE THAN 40 DAYS FOR THE WHOLE PROCESS. IT'S FAR FROM THE ENDING OF THIS TERRIBLE EXPERIENCE SINCE MULTIPLE FAULTS CAME AFTER PICKING UP THE VEHICLE. WITHIN ONE WEEK AFTER PICKING UP THE VEHICLE, WE EXPERIENCED ANOTHER ENGINE LIGHT ON AND ONE NEW WARNING LIGHT 'SERVICE HYBRID ELECTRIC VEHICLE SYSTEM' (A RED ELECTRICAL WRENCH SYMBOL). BOTH LIGHTS ENDED UP WITH DISAPPEARING THEMSELVES AFTER DRIVING SOME DISTANCE. LASTLY, WE EXPERIENCED MORE THAN THREE TIMES ENTERTAINMENT SYSTEMS AUTOMATICALLY TURNED OFF THEN BACK ON WITHOUT ANY CLUE. THESE HAPPENED TWICE WHILE I WAS CRUISING ON THE HIGHWAY, AND ONCE HAPPENED IN THE PARKING LOT WHILE I WAS BACKING INTO THE PARKING LOT.