NHTSA Complaint #11206537 — 2018 FORD FOCUS

TRANSMISSION SHUDDERING, HESITATING, VERY ROCKY AND DOES NOT SHIFT NICELY. DRIVES LIE IT'S A MANUAL CAR; JERKS AND SHIFTS HARD. WHEN TAKING OFF CAR HESITATES AS THOUGH IT COULD STALL . BROUGHT IT IN TO BE SERVICED AT DEALER AND SERVICE EMPLOYEE PERFORMED WHAT HE EXPLAINED TO BE A SHUTTER TEST. I WAS ADVISED THAT IT DID NOT COMPLETELY FAIL THE TEST AND TO EXPECT IT TO GET SIGNIFICANTLY WORSE WITHIN THE NEXT TEN THOUSAND LMAO. CAR IS ONE YEAR OLD WITH 28,000 KM. TRANSMISSION SEEMS BUGGY AND UNRELIABLE . AFRAID THIS NEW CAR WILL LEAVE ME STRANDED ALONGSIDE THE ROAD. LOST ALL FAITH IN FORD FOCUS. IT IS RIDICULOUS THIS HAS NOT VERB RECALLED OR BOUGHT BACK TO FIX. I HAVE MADE MANY COMPLAINTS TO THE DEALER AND WAS TURNED AWAY AND TOLD THIS IS COMPLETELY NORMAL FOR THIS TRANSMISSION. I WAS TOLD IT WAS DESIGNED TO DRIVE LIKE IT'S A MANUAL CAR. THIS HAS BEEN GOING ON SINCE A MONTH AFTER PURCHASE. SERVICE CENTRE ALSO PERFORMED WHAT THEY CALLED A PC UPDATE. DID NOT PROVIDE ME WITH ANY PAPER WORK IN REGARDS TO SERVICE OR WORK DONE . HATE THIS CAR