NHTSA Complaint #11206514 — 2012 FORD EDGE UNKNOWN OR OTHER

Complaint Details

ODI Number	11206514
Vehicle	2012 FORD EDGE
Component	UNKNOWN OR OTHER
Date of Incident	May 7, 2019
Date Filed	May 9, 2019
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I WAS DRIVING SLOWLY DOWN A STREET AT ABOUT 20-30 MPH AND TRIED TO CLOSE MY SUNROOF AND THE PLASTIC THAT HOLDS IT INTO THE MOVING TRACK BROKE OFF LEAVING IT STUCK IN THE OPEN POSITION. I TOOK IT TO FORD THINKING THAT SINCE THERE HAVE BEEN MULTIPLE ISSUES WITH THEIR EDGE CARS' ROOFS, THEY WOULD BE ABLE TO REPAIR IT. INSTEAD THEY WANTED TO CHARGE ME $8,000 TO REPAIR THE WHOLE ROOF.

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