NHTSA Complaint #11206483 — 2018 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2018 HYUNDAI SONATA. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO HYUNDAI OF KIRKLAND DEALER (11706 124TH AVE NE, KIRKLAND, WA 98034, (425) 821-6611) WHERE A SOFTWARE UPDATE WAS COMPLETED. THE CONTACT STATED THAT WHEN LEAVING THE DEALER WHILE DRIVING AT 40 MPH, THE VEHICLE STALLED AS THE CHECK ENGINE AND THE ENGINE CONTROL SYSTEM FAILURE DETECTED WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE SPEED AUTOMATICALLY DECREASED TO 10 MPH. THE CONTACT STATED THEY SLOWLY DROVE BACK TO THE DEALER, WHERE IT WAS DETERMINED THAT A NEW ENGINE WAS NEEDED. HOWEVER, A WEEK LATER HE WAS INFORMED BY THE DEALER THAT THE WIRE HARNESS HAD FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT HAD SPOKEN TO THE MANUFACTURER VIA EMAIL AND WAS PROVIDED A CASE NUMBER: 15658545. THE APPROXIMATE FAILURE MILEAGE WAS 3,713.