NHTSA Complaint #11204099 — 2013 MERCEDES-BENZ SL550

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11204099
Vehicle 2013 MERCEDES-BENZ SL550
Component STEERING
Date of Incident
Date Filed
Mileage 31,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

MY CAR WAS MANUFACTURED IN 12/12. I TOOK MY CAR IN LAST YEAR BECAUSE SUDDENLY MY POWER STEERING QUIT WORKING ON ME. MY HUSBAND MAN-HANDLED THE STEERING AND DROVE IT 70 MILES TO THE NEAREST DEALERSHIP IN LUBBOCK, TX. THEY SAID IT WAS A COMPUTER ERROR AND HOOKED UP A DEVICE AND SAID THEY UPDATED THE COMPUTER SOFTWARE, NO PARTS REPLACED. TODAY, SUDDENLY MY POWER STEERING QUIT WORKING AGAIN. I READ ONLINE THERE IS A RECALL BUT MY VIN DOESN'T SHOW UP AS RECALLED. I CAN'T DRIVE IT BECAUSE NO POWER STEERING BUT MORE IMPORTANTLY IT SAYS IT CAN CATCH ON FIRE. THE VEHICLE WAS IN MOTION, LEAVING OUR 1/4 MILE DRIVEWAY AND TURNING. I REFUSE TO GO IN AND HAVE THEM DO A COMPUTER RESET AND NOT REPLACE THE PART THAT COULD CATCH ON FIRE, BECAUSES MY VIN IS NOT ON THE RECALL LIST. THIS IS TWICE IN LESS THAN ONE YEAR.

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