NHTSA Complaint #11582692 — 2013 MERCEDES-BENZ SL550 POWER TRAIN

Complaint Details

ODI Number	11582692
Vehicle	2013 MERCEDES-BENZ SL550
Component	POWER TRAIN
Date of Incident	April 2, 2024
Date Filed	April 12, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

Started the vehicle and used the gear selector to shift to Drive. Car did not go into gear. Towed to dealer. Dealer found faulty “ism module.” Apparently a very common issue with these cars. So common that the part is in an “indefinite back order.” The replacement part is also revised because Mercedes knows there was a manufacturer defect with the existing part. I am being charged more than $1600 on a part that the manufacturer has already acknowledged was faulty and created a replacement for it.

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