NHTSA Complaint #11202630 — 2019 TESLA MODEL 3

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11202630
Vehicle	2019 TESLA MODEL 3
Component	UNKNOWN OR OTHER
Date of Incident	April 15, 2019
Date Filed	April 20, 2019
Mileage	200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THREE TIMES WHEN DRIVING THE TESLA THE SCREEN STARTS FLASHING, THEN EITHER GOES BLACK OR FREEZES. THE TESLA'S SCREEN IS FOR NAVIGATION AND DRIVING SETTINGS. IT'S VERY SCARY TO DRIVE WITH A FROZEN SCREEN BECAUSE THE CAMERAS DON'T WORK: AND THE INTERACTION WITH THE FUNCTIONING OF THE CAR IS UNKNOWN. WHEN I ASKED TESLA FOR A SERVICE REQUEST TO FIX IT, THEY SAID FIRMWARE WILL BE PUSHED TO THE CAR WHEN IT WAS DEVELOPED BUT GAVE NO TIMETABLE. THEY CANCELED MY SERVICE REQUEST. OTHER PEOPLE WITH MODEL 3S I KNOW DO NOT HAVE THIS PROBLEM WITH THEIR CARS.

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