NHTSA Complaint #11196955 — 2013 FORD F-150

TL* THE CONTACT OWNS A 2013 FORD F-150. WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL BECAME VERY LOOSE AND STARTED TO MOVE TO THE RIGHT AND LEFT ON ITS OWN. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TAKEN TO SUMMERVILLE FORD (9700 DORCHESTER RD, SUMMERVILLE, SC 29485) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR RACK NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 40,880. *TT CONSUMER STATED THE STEERING DID NOT BECOME VERY LOOSE, IT TURNED THE WHEELS AND TIRE TO THE LEFT AND RIGHT. EVEN AFTER PARKING AND PUTTING THE TRUCK IN PARK, WITH THE ENGINE RUNNING, I GOT OUT AND WENT TO THE FRONT OF THE VEHICLE AND WATCHED THE FRONT WHEELS TURN TO THE RIGHT AND THEN TO THE LEFT, WITHOUT ANYONE IN VEHICLE. *JB