NHTSA Complaint #11196881 — 2018 HYUNDAI SONATA

TL* THE CONTACT OWNS A 2018 HYUNDAI SONATA. THE CONTACT TOOK THE VEHICLE TO FUCCILLO HYUNDAI OF SYRACUSE (2601 ERIE BLVD E, SYRACUSE, NY 13224, (315) 445-7900) FOR A 4,000 AND 8,000 MILE CHECK UP. THE DEALER PERFORMED A COMPUTER CHECK ON THE VEHICLE. THE FOLLOWING DAY, THE VEHICLE BEGAN HESITATING AND SPUTTERING. THE CONTACT MANAGED TO DRIVE VEHICLE HOME WITH THE CHECK ENGINE INDICATOR ILLUMINATING. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND A LOANER VEHICLE WAS PROVIDED. THE DEALER DIAGNOSED THAT THE VEHICLE MAY NEED A NEW ENGINE AND WAS WAITING TO HEAR BACK FROM THE MANUFACTURER. A MONTH PASSED AND THE CONTACT CALLED THE MANUFACTURER. THE MANUFACTURER STATED THAT THE DELAY WAS CAUSED BY A LARGE AMOUNT OF PEOPLE HAVING THE SAME FAILURE. THE CONTACT RESEARCHED THE FAILURE ONLINE AND REQUESTED A BUY BACK. AFTER A FEW DAYS, THE MANUFACTURER CALLED BACK AND OFFERED A REPURCHASE REVIEW AND PROMISED TO CALL BACK. THE CONTACT RECEIVED A CALL BACK AND WAS INFORMED THAT A REPURCHASE REVIEW WOULD TAKE ANOTHER MONTH TO REVIEW. THE MANUFACTURER STATED THAT THEY NEEDED TO CONDUCT RESEARCH TO SEE IF IT FELL UNDER THE REPURCHASE REVIEW OR LEMON LAW. THE CONTACT WAS STILL WAITING TO HEAR BACK AND CONTACTED HIS STATE'S ATTORNEY GENERAL'S OFFICE. THE FAILURE MILEAGE WAS 8,087.