NHTSA Complaint #11196861 — 2011 HYUNDAI TUCSON

TL* THE CONTACT OWNS A 2011 HYUNDAI TUCSON. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE MECHANIC FOUND THAT THE ENGINE WAS LEAKING OIL FROM THE OIL PAN AREA. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V063000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE FAILURE MILEAGE WAS 68,122. *DT *TR *LN 4-17-2019: CALLED HYUNDAI AND SCHEDULED A CHECKUP OF THE VEHICLE AT THE LOCAL DEALERSHIP. A CASE WAS OPENED WITH HYUNDAI REGARDING THIS. 5-17-2019: VEHICLE CHECKED BY DEALER, DEALER MENTIONED WILL SUBMIT THE OIL PAN SEAPAGE TO HYUNDAI FOR NEXT ACTIONS AND WAS TOLD WILL BE GIVEN A CALL BACK. ATTACHING THE FINDINGS FROM THE DEALER. NO RESPONSE FROM HYUNDAI. 11-14-2019: PHOTOS OF OIL PAN LEAK AGAIN SENT BY DEALER TO HYUNDAI MOTOR AMERICA. HYUNDAI DELCINED TO REPAIR, STATING VEHICLE WAS NOT INVOLVED IN THE HYUNDAI RECALL-181 AND IS OUT OF WARRANTY (OIL PAN LEAK FOUND IS SIMILAR TO NHTSA CAMPAIGN NUMBER: XXXXXXXXX). ATTACHING THE RESPONSE FROM HYUNDAI. ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB