NHTSA Complaint #11485252 — 2011 HYUNDAI TUCSON

The contact owns a 2011 Hyundai Tucson. The contact stated that while driving at unknown speed, she heard a knocking and ticking noise coming from under the hood of the vehicle. The oil warning light was intermittently illuminated. The vehicle was taken to an independent mechanic where the mechanic informed the contact that the oil was low and needed to be refilled. The contact stated that the oil was refilled however, a month later the knocking and ticking noise was heard from the engine and the oil warning light intermittently illuminated. The contact referenced NHTSA Campaign Number: 19V101000 (Engine). The vehicle was then taken to the dealer where it was diagnosed that the valve gasket seal needed to be replaced and oil pressure switch was replaced. The vehicle was repaired; however, while driving from the dealer she heard the knocking and ticking noise in the engine with the engine warning light illuminated, and the vehicle started to shake and went into Limp Mode. The contact stated that the vehicle was taken back to the dealer where the contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was 148,981.