NHTSA Complaint #11196844 — 2016 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11196844
Vehicle 2016 JEEP CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 35,675 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

WHILE DRIVING THE VEHICLE AFTER JUST A COUPLE MINUTES IN MY SUBDIVISION THE VEHICLE STALLED & WOULD MOVE. I MADE 2 TURNS, ONE RIGHT & ONE LEFT THEN IT STALLED. THE "CHARGING SYSTEM LIGHT" WENT ON & SAID "SHIFT TO P THEN DESIRED GEAR". AFTER A FEW MINUTES IT RESTARTED. THE JEEP MANUAL INDICATED NOT TO DRIVE IT WITH THIS CODE SO I HAD IT TOWED TO DEALER & THEY DID A PCM FLASH UPDATE. THEY TESTED THE OIL LEVEL & SAID IT WAS FINE. NEXT MORNING THE VEHICLE WOULD NOT START. AGAIN TOWED IT TO DEALER. THEY KEPT IT OVERNIGHT & CHANGED THE BATTERY. THEY DROVE THE VEHICLE, BUT COULDN'T GET IT TO REPLICATE WHAT HAPPENED & INDICATED THERE WERE NO STORED CODES. THE FOLLOWING MORNING THE VEHICLE STARTED, I BEGAN DRIVING AROUND THE CORNER IN THE SUBDIVISION AFTER TURNING RIGHT AND AGAIN THE VEHICLE JUST STALLED WITH SAME INDICATOR LIGHT & MESSAGE AS THE FIRST TIME. BROUGHT IT BACK TO THE DEALER & THEY SAID THE OIL WAS LOW, THOUGH THE VEHICLE INDICATED 47% OIL LIFE WITH ABOUT 3,800 MILES SINCE LAST OIL CHANGE, WHICH WAS LESS THAN 2 MONTHS AGO. DEALER TOLD ME TO DRIVE IT FOR 1,000 MILES & THEN BRING IT BACK SO THEY CAN DO AN OIL CONSUMPTION TEST. VERY UNSAFE TO DRIVE WHEN IT STALLS, AS THE VEHICLE DOES NOT MOVE, IT JUST SHUTS OFF & DIDN'T COAST SO I COULD MOVE OVER. THIS IS A SAFETY RISK & DO NOT FEEL SAFE DRIVING IT, IF THIS HAD HAPPENED IN TRAFFIC OR ON THE HIGHWAY IT COULD HAVE CAUSED A CRASH. I WAS TOLD BY THE DEALER THIS IS A KNOWN ISSUE BY CHRYSLER & THAT THE VEHICLE SHUTS DOWN TO PROTECT THE ENGINE. THERE WAS NO PREVIOUS WARNING LIGHTS OR CHECK ENGINE NOTIFICATION PRIOR TO IT HAPPENING.

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