NHTSA Complaint #11196745 — 2011 CHEVROLET MALIBU

THE POWER STEERING WAS LOST AS I WAS DRIVING MY VEHICLE IN A CITY ROAD. I WAS DRIVING APPROXIMATELY 25 MILES AN HOUR ON A STRAIGHT ROAD, NOT TURNING AT THE TIME. THE SERVICE ESC LIGHT CAME ON. THE CAR JERKED TO THE SIDE, WHICH WAS TERRIFYING WITH MY TWO YOUNG KIDS IN THE CAR. THIS REPAIR WAS COVERED UNDER THE GM BULLETIN 15356 AND THE DEALERSHIP REPLACED THE EPS MOTOR AND TORQUE SENSOR. HOWEVER, SINCE HAVING THE WORK DONE, THE MECHANIC INFORMED ME THAT MY STEERING COLUMN IS NOW BENT. AS I HAVE NOT BEEN IN ANY ACCIDENT, THIS COULD ONLY BE FROM THE IMPACT OF LOSING MY POWER STEERING. I FEEL LIKE THIS REPAIR SHOULD BE COVERED UNDER THIS SPECIAL BULLETIN AS WELL. THIS POWER STEERING FAILURE JEOPARDIZED THE SAFETY OF MY FAMILY AND THIS SHOULD BE MADE A FULL RECALL COVERING ALL THE STEERING COMPONENTS TO THE 2011 CHEVROLET MALIBU. I WOULD LIKE TO BE REIMBURSED FOR WHAT WILL BE OVER $700 TO FIX THE ISSUE CAUSED BY THIS POWER STEERING FAILURE. *DT