NHTSA Complaint #11195566 — 2014 JEEP CHEROKEE

APRIL 2016: TWO YEAR OLD 2014 CHEROKEE STEERING CLUSTER DISPLAY WHEN DARK. REMOVING AND REPLACING THE FUSES INITIALLY RESTORED THE DISPLAY. DEALER COULD NOT ANALYZE AS THE DISPLAY WAS WORKING WHEN THEY HAD THE VEHICLE. SOON THEREAFTER THE PROBLEM RECURRED AND WAS TAKEN TO THE DEALER WHILE THE DISPLAY WAS DARK. THEY RECOVERED SEVERAL GENERAL CODES, DID SOME SOFTWARE REBOOTING AND THE DISPLAY RESTORED. APPROXIMATELY TWO YEARS LATER THE ISSUE RECURRED, THE DEALER DID SEVERAL SOFTWARE REBOOTS ON SEVERAL TRIPS BUT THE ISSUE REMAINED. FINALLY THEY DETERMINED THAT THE CLUSTER WAS BAD AND IT WAS REPLACED. FCA REIMBURSED APPROXIMATELY 75% OF THE CLUSTER AND INSTALLATION COST. THE PROBLEM RECURRED INTERMITTENTLY FOR SEVERAL MONTHS, EACH TIME INVOLVING A TRIP TO THE DEALER. FINALLY THEY HAD IT FOR THREE WEEKS, DETERMINED THAT ALL WAS GOOD, AND RETURNED IT TO ME. TWO DAYS LATER THE CLUSTER DISPLAY DIED. I WAS REFERRED TO AN INDEPENDENT SERVICE CENTER WITH ELECTRONICS EXPERTISE WHO ANALYZED THE ISSUE FOR TWO WEEKS, INCLUDING DEPROGRAMMING AND REPROGRAMMING THE COMPLETE SYSTEM. THE VEHICLE WENT TO A DIFFERENT DEALER FOR REPROGRAMMING AND WHEN RETURNED TO THE INDEPENDENT SERVICE CENTER THE BLANK CLUSTER DISPLAY REMAINED AND THEY WERE UNABLE TO DETERMINE THE ROOT CAUSE. THE SECOND DEALER SUGGESTED THE CLUSTER WAS DEFECTIVE AND SHOULD BE REPLACED. THE INDEPENDENT FOLKS SUGGESTED THE CLUSTER IS GOOD, THERE IS A SHORT SOMEWHERE IN THE SYSTEM OR WIRING, OR A DIFFERENT MODULE. THIS AFFECTS THE SPEEDOMETER, ODOMETER, TACHOMETER, ALL ENGINE DISPLAYS, TURN SIGNAL INDICATORS, GAS GAUGE, AND EMERGENCY WARNINGS.