NHTSA Complaint #11193763 — 2010 FORD FLEX

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11193763
Vehicle	2010 FORD FLEX
Component	STEERING
Date of Incident	March 30, 2019
Date Filed	April 4, 2019
Mileage	75,039 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

AFTER STARTING THE CAR, A MESSAGE LIT IN THE COUNSEL STATING POWER STEERING ASSIST FAULT. I COULD NOT MOVE THE STEERING WHEEL AND HAD TO RESET THE SYSTEM AND RESTART THE CAR. THIS HAPPENED ONCE IN MY DRIVEWAY AND A SECOND TIME IN THE WALL-MART PARKING LOT.FEELING UNSAFE I DROVE MY CAR DIRECTLY TO OUR MECHANIC AND AFTER DIAGNOSTIC, IT WAS DETERMINED A REPLACEMENT OF THE POWER STEERING GEAR ASSEMBLY. I HAVE ENCLOSE THE RECEIPT FOR THE WORK DONE.

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