NHTSA Complaint #11193540 — 2014 JEEP CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11193540
Vehicle	2014 JEEP CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	April 2, 2019
Date Filed	April 3, 2019
Mileage	76,640 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

THE CAR WILL BEGIN TO HESITATE AND THEN THE TRANSMISSION WILL GO INTO A NEUTRAL STATE, BUT THE LIGHTS WILL NOT SHOW THAT IT IS IN NEUTRAL. THE CAR WILL ROLL FORWARD OR BACKWARD DEPENDING ON WHERE YOU ARE. YOU CANNOT SHIFT, WHEN YOU DO TRY TO SHIFT, THE CAR WILL JOLT LIKE THE ENGINE IS GOING TO FALL OUT OF THE CAR. TURNING THE ENGINE OFF AND ON, SEVERAL TIMES, WHILE WAITING EACH TIME CLEARS THE PROBLEM. JEEP CAN NOT REPRODUCE THIS IT SO THEY WILL NOT FIX IT. WILL GET A MESSAGE ON DASH STATING TO SERVICE TRASMISSION AND PARKING BREAK. THIS HAS HAPPENED AT LEAST 5 TIMES THAT I HAVE DOCUMENTED BY PICTURES AND VIDEO ON MY PHONE HOWEVER, HAS HAPPENED A LOT MORE. SPECIFIC DATES DOCUMENTED ARE 11/19/17, 11/21/17, 11/29/17, 12/13/18, 4/2/19.

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