NHTSA Complaint #11193318 — 2017 BUICK ENCORE ENGINE

Complaint Details

ODI Number	11193318
Vehicle	2017 BUICK ENCORE
Component	ENGINE
Date of Incident	March 30, 2019
Date Filed	April 2, 2019
Mileage	8,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THIS VEHICLE HAD LESS THAN 8,000 MILES ON IT AND HAD ONLY BEEN SERVICED ONE TIME BY THE DEALER (OIL CHANGE IN MAY 2018) THE ENGINE CAUGHT ON FIRE AND CONSUMED THE ENTIRE FRONT END OF THE VEHICLE. THE DRIVER WAS IN THE DRIVE THROUGH LANE OF A KFC RESTAURANT WHEN THE CAR CAUGHT ON FIRE. 03 MY 89 YEAR OLD MOTHER-IN-LAW WAS DRAGGED FROM THE CAR TO SAFETY BY 2 BYSTANDERS BUT COULD HAVE VERY EASILY BEEN KILLED. HAVE THERE BEEN ENGINE FIRE ISSUES WITH THIS VEHICLE? A CAR WITH LOW MILES THAT WAS SERVICED BY THE DEALER SHOULD NOT SPONTANEOUSLY ERUPT INTO A FIREBALL.

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