NHTSA Complaint #11652657 — 2017 BUICK ENCORE

First the car started to act odd, jumpy or you could tell there was issues with the turbo. On [XXX] car overheated??? Out of nowhere. Mileage 82049. No warnings, no lights. We had it towed to shop where we were told we need new turbo, new engine, power steering service, ac service. The total Cost was $6813.54. We had to take out 2 loans - 90 days same as cash then 145% interest as well as pay $243.54 in Cash. We were guaranteed the car was in great condition. We picked it up on 1/24/25. Then on [XXX] - Odometer reading 82509 - We pulled over on the side of the road to grab something from the trunk. Driver got back in car and all of a sudden the car just shut down saying overheated and smoke was coming out of the hood. Again, Absolutely no warning, no lights, no weird noises, nothing! We are now stuck in the middle of nowhere with our [XXX] granddaughter. Thank God a police man drove by. The next day we had to have it towed back to shop. Once back to the shop we were told that the engine or labor that they just put in our vehicle would not be covered by warranty. Nothing was fixed!!! I contacted the attorney general. We went to pick it up on 3/28/2025. Once they got involved the shop agreed to do all repairs for $1873.96. (pay $600 now and then post date 2 more checks). The owners said they looked over everything and nothing should be going wrong. It should be good as new. On [XXX] We were on our way to Puerto Penasco Mexico where we have a vacation home. About 20 miles into Mexico the car just stopped. Tons of Smoke from the tail pipe, Low oil pressure all of a sudden came on. I am attaching pics showing that the car was not showing overheated. So now my husband and i are stuck on the side of the road in Mexico with no cell phone service with a [XXX] car that we can not get fixed no matter how much money or time we put into it. When we finally got ahold of the shop they said they are washing their hands of it and do not want to see this car again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT