NHTSA Complaint #11192683 — 2013 FORD F-150

BILLY CAIN FORD SOLD A TRUCK TO ME AS LOW MILEAGE WITH NO CARFAX DAMAGE. SALESMAN TOM CHACKO PROMISED A CARFAX REPORT AT CLOSING. HE FAILED TO PRODUCE THE REPORT UPON DELIVERY TO ME AT WORK. TOM VOWED THE TRUCK HAD NO DAMAGES. CARFAX/AUTO CHECK SHOWED 4 BRAKE FAILURES AND 2 ALTERNATOR FAILURES. GREENE FORD VERIFIED FLOOD DAMAGE 12-11-18. TOM CHACKO DENIED THEIR FINDINGS 12-12-18, REQUESTED WRITTEN REPORT. LEMON SQUAD DOCUMENTED FLOOD DAMAGE 12-26-18. ALL THREE REPORTS SHOW CONSISTENT FLOOD DAMAGE. JASON PIRKLE WARRANTY/FINANCE MANAGER REFUSED TO REPAIR FAILED EMISSIONS STATING THEY WERE NOT COVERED UNDER MY EXTENDED WARRANTY PURCHASE. THE EMISSIONS CODED 170MI AFTER PURCHASE INDICATING THAT CODE WAS RESET BEFORE MY PURCHASE. THE EMISSIONS DAMAGE WAS COVERED UNDER EMISSIONS PERFORMANCE WARRANTY COVERAGE FEDERAL MANDATE. GREENE FORD GLADLY REPAIRED THE EMISSIONS WITH NO ISSUES. JASON PIRKLE PRESENTED THE TRUCK TO WELLS FARGO BANK, STATE FARM INSURANCE, AND FORD MOTOR WARRANTY DIVISION AS UNDAMAGED VALUE. THE TRUCK ONLY HAS SALVAGE VALUE BECAUSE OF THE FLOOD DAMAGE. OVER $5000 IN REPAIRS AND 34 DAYS IN THE REPAIR SHOP. THE TRUCK HAS MASSIVE ELECTRICAL ISSUES FROM FLOOD DAMAGE. I HAVE NOT DRIVEN THE TRUCK SINCE 12-11-2018. MAJOR EFFORTS WERE TAKEN TO DECEIVE THE BUYER OF THIS TRUCK. IF BILLY CAIN FORD HAD PRESENTED THE TRUCK TRUTHFULLY I WOULD HAVE NEVER PURCHASED THE TRUCK. BILLY CAIN FORD DID A PURCHASE INSPECTION, MAINTENANCE SERVICE INSPECTION, AND COMPLETE DETAIL SO THEY HAD KNOWLEDGE OF FLOOD DAMAGE. A REGISTERED MAIL REQUEST FOR BUY BACK WAS SENT TO CODY CAIN 1-17-2019 AND HE NOT RESPONDED TO THE REQUEST. BILLY CAIN FORD HAS NOT MADE A HONEST WRITTEN OFFER TO RESOLVE THIS ISSUE TO DATE.