NHTSA Complaint #11192475 — 2013 FORD C-MAX ENERGI

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11192475
Vehicle	2013 FORD C-MAX ENERGI
Component	STEERING
Date of Incident	October 3, 2018
Date Filed	March 29, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

I WAS DRIVING TO WORK ONE NIGHT DOWN A RESIDENTIAL STREET AND SUDDENLY LOST POWER STEERING. THE WRENCH LIGHT CAME ON AND A MESSAGE DISPLAYED ABOUT THE POWER STEERING. LUCKILY I WASN'T ON A BUSY STREET SO I COASTED TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK. WHEN THE TOW TRUCK ARRIVED I TURNED THE CAR BACK ON AND THE POWER STEERING WAS WORKING LIKE NOTHING HAPPENED. THE SERVICE LIGHT AND MESSAGE WERE NO LONGER THERE. I STILL HAD THE CAR TOWED TO THE FORD DEALER AND WAS TOLD THERE IS NO PROBLEM WITH THE POWER STEERING. THAT IF IT HAPPENS AGAIN TRY AND GET TO A SHOP WHILE THE SERVICE LIGHT IS ON SO THEY CAN SEE WHAT CODE POPS UP. I WAS LUCKY THAT I WAS THE ONLY PERSON TRAVELING ON THAT ROAD AND MY RATE OF SPEED WASN'T THAT HIGH. IF THE PROBLEM WOULD HAVE HAPPENED ON A HIGHWAY OR A BUSIER INTERSECTION IT COULD HAVE BEEN FATAL.

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