NHTSA Complaint #11105019 — 2013 FORD C-MAX ENERGI

I STARTED THE CAR AND THE POWER STEERING WAS NOT FUNCTIONING. I COULD BARELY MOVE THE STEERING WHEEL. THE POWER STEERING MESSAGE APPEARED AND STEERING WHEEL REMAINED IMPOSSIBLE TO TURN. I TRIED TO DRIVE IT IN MY DRIVEWAY, BUT THE POWER STEERING WOULD NOT RESET ITSELF. I TURNED CAR OFF AND THEN IT RESET. IT HAPPENED SEVERAL TIMES OVER A FEW MONTHS. TOOK IT TO DEALER AND THEY INDICATED THE STEERING GEAR FAILED THEIR TEST. THE ELECTRONIC STEERING GUIDE HAD TO BE REPLACED AT THE COST OF $2200 FOR A CAR WITH 70,000 MILES. SEARCHED ONLINE COMPLAINTS AND OTHER CMAX OWNERS HAVE REPORTED A SIMILAR PROBLEM.CONTACTED THE FORD EXECUTIVE OFFICE AND THEY HELPED COVER SOME OF THE COST. THIS PROBLEM SHOULD BE RECALLED SINCE IT IMPACTS THE SAFETY OF DRIVER WHILE OPERATING THE CAR. I AM LUCKY IT DID NOT OPEN WHILE I WAS DRIVING ON THE HIGHWAY.