NHTSA Complaint #11190024 — 2014 FORD ESCAPE ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

Complaint Details

ODI Number	11190024
Vehicle	2014 FORD ESCAPE
Component	ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Date of Incident	November 1, 2018
Date Filed	March 19, 2019
Mileage	104,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

TL* THE CONTACT OWNS A 2014 FORD ESCAPE. THE CONTACT STATED THAT THE DIGITAL PANEL STARTED FLASHING AND THEN WENT BLANK. THE PANEL FLASHED BACK ON, BUT THEN WENT BLANK AGAIN AND REMAINED BLANK. THE DEALER (UPPER MARLBORO FORD, 5701 CRAIN HWY, UPPER MARLBORO, MD 20772, (301) 627-5600) PERFORMED A GENERAL MAINTENANCE SPECIAL VEHICLE CHECK-UP FOR SEVERAL SERVICES, BUT DID NOT MENTION THE PANEL FAILURE. WHEN THE CONTACT QUESTIONED THE DEALER, THEY STATED THERE WAS NO RECALL AND DID NOT PROVIDE A REPAIR ESTIMATE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 104,000.

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