NHTSA Complaint #11187168 — 2010 MERCURY MARINER

I HAVE A 2010 MERCURY MARINER. THERE WAS A RECALL FOR THE POWER STEERING. I DIDN'T GET IT TAKEN IN RIGHT AWAY, JUST TOOK IT IN DECEMBER 2018 FOR OIL CHANGE AND HAD DEALERSHIP TAKE CARE OF RECALL ALSO. THEY UPDATED THE SOFTWARE BUT THAT IS WHEN MY TROUBLE STARTED WITH THE POWER STEERING. STEERING WHEEL HAD A TWITCH, SHAKING BY ITSELF WHILE CAR WAS RUNNING AT IDLE. WHEN THE SHAKING GOT REAL BAD I TOOK IT TO DEALER MARCH 7 2019 TO BE FIXED UNDER RECALL FOR POWER STEERING ASSIST LOSS. THE RECALL STARTED JULY 25 2014 WITH NO END DATE OF RECALL. THEY TOLD ME THAT THEY COULDN'T FIX IT UNDER THE RECALL BECAUSE FORD SAID IT HAD BEEN TO LONG AFTER THE RECALL. BASICALLY THEY WERE SAYING THE RECALL WAS OUTDATED. THEY TOLD ME I COULD HAVE IT FIXED FOR $800 OUT OF POCKET. A RECALL SHOULD NEVER BE OUTDATED BUT GO THE LIFE OF THE VEHICLE. EVERY VEHICLE IS DIFFERENT WHEN THE THE PART GOES BAD AFTER A RECALL HAPPENS. MINE WAS ALMOST 5 YEARS AFTER RECALL STARTED. IT IS A SAFETY ISSUE BECAUSE YOUR POWER STEERING GOES OUT IF NOT FIXED AFTER THE STEERING WHEEL STARTS TWITCHING. MY POWER STEERING WENT OUT 2 DAYS AFTER I HAD TAKEN IT IN TO THE DEALERSHIP TO HAVE IT FIXED FOR WHAT I THOUGHT WAS A REAL RECALL. APPARENTLY FORD HAS FAKE RECALLS. WHEN YOU TAKE YOUR VEHICLE IN THEY REFUSE TO FIX IT BECAUSE THEY SAY WHAT RECALL. THE POWER STEERING WENT OUT WHEN I STOPPED TO GET GAS. I STARTED THE CAR BACK UP AFTER GETTING GAS IT WAS GONE. I CALLED FORD CUSTOMER SERVICE NUMBER MARCH 14 2019. I LET THEM KNOW WHAT MY ISSUE WAS. THEY DID THERE RESEARCH AND CALLED ME BACK MARCH 15 2019 ONLY TO LET ME KNOW THAT THE UPDATE THE DEALERSHIP DID IN DECEMBER 2018 WAS THE FIX. IT WAS ONE AND DONE. THEY WERE NOT DOING ANYTHING ELSE, THEY TOLD ME. SO THE UPDATE CANCELLED OUT THE REAL FIX OF CHANGING THE TORQUE SENSOR IN THE STEERING COLUMN WHICH 2 DAYS LATER LEFT ME WITHOUT POWER STEERING.