NHTSA Complaint #11185495 — 2018 HYUNDAI SONATA

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11185495
Vehicle 2018 HYUNDAI SONATA
Component ENGINE
Date of Incident
Date Filed
Mileage 3,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

MY 2018 SONATA WENT TO THE DEALER FOR THE CHAMPAIGN 953 SOFTWARE UPDATE, FOR ENGINE KNOCK SENSOR ENHANCEMENT . AFTER THE UPDATE WAS COMPLETED THE CAR IMMEDIATELY WENT INTO TO PROTECTION MODE CAUSING THE CAR NOT TO ACCELERATE WHEN PULLING OUT OF THE DEALER ONTO A 4 LANE HIGHWAY, NEARLY CAUSING 4 PEOPLE TO INJURED. I HAVE BEEN TOLD BY THE DEALER AND BY HYUNDAI THAT THEY HAVE NEVER HEARD OF THIS HAPPING BEFORE, BUT THERE ARE NUMEROUS COMPLAINTS ABOUT THIS SAME INSTANCE HAPPING TO PEOPLE ON COMPLAINT SIGHTS. HYUNDAI NEEDS TO MALE IT MANDATORY THAT THESE CARS GET TEST DRIVEN AFTER THE UPDATES BEFORE TURNING THE CARS BACK OVER TO THE OWNERS. IT HAS NOW BEEN 3 WEEKS SINCE OUR SONATA WENT IN FOR THE 953 UPDATE, WE STILL HAVE NOT RECEIVED OUR CAR BACK, THE DEALER STATES THEY ARE WAITING ON A WIRING HARNESS TO COME IN. SO THEY ARE PERFORMING A SOFTWARE UPDATE TO DETECT ENGINE NOISE RELATED TO THE KNOCK SENSOR, BECAUSE METAL DEBRIS ARE COMING OFF THE INTERNAL MOTOR PARTS CAUSING FAILURE AND FIRES, THAT CAUSES THE CAR TO GO INTO PROTECTION MODE. WHEN A CAR IMMEDIATELY GOES INTO PROTECTION MODE AFTER THE 953 UPDATE IS DONE, THEY SAY ITS A BAD WIRING HARNESS PICKING UP TO MUCH NOISE. ISNT THAT A SIGH OF ENGINE WEAR THAT THEY WANT TO COVER UP WITH REPLACING A HARNESS THAT WILL NOT DETECT THE NOISE. IT DOES NOT TAKE A ENGINEER TO SEE T.HAT THIS IS A MAJOR COVER UP

Related Complaints for the 2018 HYUNDAI SONATA

Other ENGINE Complaints

#11719276 The component involved is the engine (2.4L Theta II gasoline engine) in my 2018 Hyundai Sonata. The malfunction invol...
#11719179 The oil pan is starting to crack, a small drip is now happening but dealership says it could spilt and cause the engi...
#11718006 To Whom It May Concern, My name is [XXX] , and I am formally escalating serious ongoing issues with my 2018 Hyundai S...
#11715822 While driving the vehicle, I repeatedly must check and put oil in. (On average once per week) I took the car to an au...
#11714245 Unknown what system failed. The vehicle is at an impound lot and can be inspected on request. Police and fire departm...

Recent Complaints for the 2018 HYUNDAI SONATA

#11718006 ELECTRICAL SYSTEM To Whom It May Concern, My name is [XXX] , and I am formally escalating serious ongoing issues with my 2018 Hyundai S...
#11714245 ELECTRICAL SYSTEM Unknown what system failed. The vehicle is at an impound lot and can be inspected on request. Police and fire departm...
#11714245 POWER TRAIN Unknown what system failed. The vehicle is at an impound lot and can be inspected on request. Police and fire departm...
#11710253 AIR BAGS The three airbags in the car (on the driver's weel, driver's knee, and the passenger's side) deployed while driving ...
#11709976 ENGINE AND ENGINE COOLING The contact owns a 2018 Hyundai Sonata. The contact stated that while driving approximately 60 MPH, the vehicle start...
Check any vehicle history by VIN - Free vehicle history report