NHTSA Complaint #11184400 — 2013 HYUNDAI SONATA

TL* THE CONTACT OWNED A 2013 HYUNDAI SONATA. THE CONTACT STATED THAT HE SMELLED FUEL FUMES INSIDE THE VEHICLE WHILE DRIVING 65 MPH ON THE HIGHWAY. WHEN HE ARRIVED HOME, THE CONTACT SMELLED SMOKE AND SAW FLAMES UNDER THE HOOD OF THE VEHICLE. THE CONTACT EXITED THE VEHICLE AND THE FIRE DEPARTMENT ARRIVED TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. THE CONTACT PREVIOUSLY CALLED GRAY EPPERSON HYUNDAI (4100 APD 40, CLEVELAND, TN 37311, (423) 464-4881) ABOUT THE SMOKE ODOR AND WAS INFORMED NOT TO WORRY. THE DEALER STATED THAT THEY COULD SCHEDULE AN APPOINTMENT FOR THE FOLLOWING WEEK. AFTER THE FAILURE, THE CONTACT CALLED THE DEALER AGAIN AND INFORMED THEM ABOUT NOT BEING TAKEN SERIOUSLY THE FIRST TIME. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 18V934000 (ENGINE, FUEL SYSTEM, GASOLINE), BUT HE DID NOT RECEIVE A NOTIFICATION. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 101,000.