NHTSA Complaint #11183944 — 2017 JEEP CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11183944
Vehicle	2017 JEEP CHEROKEE
Component	ENGINE
Date of Incident	March 4, 2019
Date Filed	March 4, 2019
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I BOUGHT THIS CAR BRAND NEW, AND I HAVE THE VERY COMMON SERVICE SHIFTER PROBLEM GOING ON IN MY CAR. I MADE THE APPOINTMENT FOR TODAY AND OVER THE WEEKEND THE CAR JUST SLIPPED INTO NEUTRAL WHILE I WAS DRIVING AND SCARED ME TO DEATH. LUCKILY NO ONE WAS BEHIND ME WHEN THIS HAPPENED. I HAD TO TURN THE CAR OFF AND BACK ON TO GET IT TO LET ME TO SHIFT. I JUST GET A CALL FROM THE DEALERSHIP AND THEY TELL ME IT IS COVERED UNDER MY EXTENDED WARRANTY BUT I HAVE TO PAY $100.00 DEDUCTIBLE. WHY DO I HAVE TO PAY ANYTHING WHEN THIS SEEMS TO BE A JEEP ISSUE!!!!! I AM SO MAD AND FRUSTRATED AND I DONT HAVE THE MONEY TO FORK OUT WHEN I ALREADY HAVE EXTENDED COVERAGE.

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