NHTSA Complaint #11182251 — 2015 FORD ESCAPE

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE CONTACT'S FLAT TIRE WAS BEING CHANGED, IT WAS NOTICED THAT THE LUG NUT WRENCH DID NOT FIT ONTO THE LUG NUTS. LINDSAY FORD (11250 VEIRS MILL RD, WHEATON, MD 20902, (888) 457-7005) STATED THAT THE LUG NUTS WERE ALUMINUM AND TENDED TO SWELL UP. THE DEALER OFFERED TO SUPPLY NEW LUG NUTS AND REPLACE THEM WITH STEEL LUG NUTS FOR $200. THE CONTACT WAS ABLE TO REPLACE THEM INDEPENDENTLY FOR $30. THE CONTACT WROTE THE MANUFACTURER AND THEY REPLIED THAT THE LUG NUTS WERE NOT COVERED UNDER WARRANTY AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE FAILURE MILEAGE WAS 60,000.