NHTSA Complaint #11073297 — 2015 FORD ESCAPE

TL* THE CONTACT OWNS A 2015 FORD ESCAPE. WHILE THE VEHICLE WAS UNDERGOING ROUTINE MAINTENANCE, THE DEALER (LAKE KEOWEE FORD, 859 BYPASS 123, SENECA, SC 29678) INFORMED THE CONTACT THAT THERE WAS A DEFECT WITH THE LUG NUTS ON THE TIRES. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WERE AWARE OF THE DEFECT WITH THE LUG NUTS. DUE TO THE LUG NUTS PASSING THE NEW VEHICLE WARRANTY OF 3 YEARS OR 36,000 MILES, THEY CONSIDERED IT TO BE NORMAL WEAR AND TEAR. THE DEALER REFUSED TO ROTATE THE TIRES DUE TO THE LUG NUTS. THE HEAD OF THE DEALER'S SERVICE DEPARTMENT ADVISED THE CONTACT NOT TO BUY FORD'S LUG NUTS AND SUGGESTED A DIFFERENT BRAND. THE FAILURE MILEAGE WAS 63,797.