NHTSA Complaint #11484573 — 2015 FORD ESCAPE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11484573
Vehicle	2015 FORD ESCAPE
Component	WHEELS
Date of Incident	September 7, 2022
Date Filed	September 15, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Took vehicle in for scheduled oil change, tire rotation and inspection. Upon cashing out was told they could not rotate tires because of bad lug nuts. Would have to order new ones at a cost of $227. This to me seems to be a Ford Company problem. If I would have had a flat tire, I would have been stranded as tire could not have been changed. This is unacceptable and Ford needs to fix this and I should be compensated.

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