NHTSA Complaint #11181451 — 2010 CHEVROLET MALIBU

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11181451
Vehicle	2010 CHEVROLET MALIBU
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	February 19, 2019
Date Filed	February 20, 2019
Mileage	85,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

VEHICLE SUDDENLY POWERED DOWN TO 10 MPH, SHOOK VIOLENTLY AND SPUTTERED. ENGINE LIGHT, TRACTION CONTROL LIGHT AND SERVICE ESC MESSAGE ACROSS DASH. THIS LEFT ME STRANDED AT MIDNIGHT, PREGNANT WHILE IN ROUTE TO SEE DYING GRANDFATHER. IN ORDER TO GET HOME APPROX 60 MILES AWAY, HAD TO REMOVE BATTERY TERMINAL FOR A RESET. DEALER COULD NOT FIX DUE TO RESET ALAS CODE WAS CLEARED. DID NOT EXPERIENCE THIS ISSUE AGAIN UNTIL OUT OF WARRANTY ALMOST ONE YEAR LATER. SLOWLY GOT TO DEALER. NEEDS NEW THROTTLE BODY. INITIALLY DEALER CLAIMED SERVICING WOULD BE COVERED DUE TO TSB AND EXTENDED WARRANTY FOR ISSUE; HOWEVER, AFTER DIAGNOSIS DEALER DENIED ANY SPECIAL COVERAGES EXISTED FOR THIS ISSUE. APPARANTLY A $600 FIX, DENIED SERVICE AND REPLACED OURSELVES FOR $185 PART.

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