NHTSA Complaint #11180149 — 2010 MERCURY MARINER STEERING

Complaint Details

ODI Number	11180149
Vehicle	2010 MERCURY MARINER
Component	STEERING
Date of Incident	February 7, 2019
Date Filed	February 14, 2019
Mileage	120,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE POWER STEERING WAS FAULTY. THE CONTACT HAD TO EXERT EXCESSIVE STRENGTH TO STEER THE VEHICLE. THE FAILURE MADE IT DIFFICULT FOR THE CONTACT TO DRIVE. THE "POWER ASSIST FAULT" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 120,000.

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