NHTSA Complaint #11174344 — 2018 SUBARU OUTBACK

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11174344
Vehicle	2018 SUBARU OUTBACK
Component	STRUCTURE:BODY
Date of Incident	January 31, 2019
Date Filed	February 4, 2019
Mileage	12,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WINDSHIELD SEVERELY CRACKED,POSSIBLY FROM SMALL PEBBLE AT APPROX 35 MPH APPROACHING FWY ON RAMP. WE WERE INFORMED BY CORPORATE THAT THE WINDSHIELD GLASS IS 'SENSITIVE' DUE TO THE 'EYE SIGHT' FEATURE CALIBRATED WITH THE WINDSHIELD. WINDSHIELD NEEDS TO BE REPLACED - AT OWNERS EXPENSE AT $1100. SIZE OF INITIAL IMPACT DAMAGE MARK ON WINDSHIELD WAS 1/16' OR 1-2MM. NEXT DAY IT SPREAD TO SEVERAL INCHES WHILE CAR WAS PARKED. SMALL PEBBLES OR COMMON ROAD DEBRIS SHOULD NOT CAUSE WINDSHIELD FAILURES ESPECIALLY IN VEHICLES THAT ARE ALL WHEEL DRIVE FOR OFF-ROAD. READ THAT OTHER VEHICLES OF SAME YEAR AND MODEL ARE ALSO EXPERIENCING WINDSHIELD FAILURE.

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