NHTSA Complaint #11170327 — 2011 FORD EXPLORER

STEERING issue reported to NHTSA

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Crash

Complaint Details

ODI Number	11170327
Vehicle	2011 FORD EXPLORER
Component	STEERING
Date of Incident	November 11, 2016
Date Filed	January 16, 2019
Mileage	100,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 65 MPH AND ATTEMPTING TO MAKE A TURN, THE POWER STEERING WARNING INDICATOR ILLUMINATED AND THE VEHICLE CONTINUED TO DRIVE FORWARD. THE VEHICLE RAN OFF THE ROADWAY, WHICH CAUSED THE FRONT PASSENGER SIDE WHEEL AND TIE ROD TO FRACTURE. THERE WERE NO INJURIES. THE VEHICLE WAS DRIVEN TO BEECHMONT FORD (LOCATED AT 600 OHIO PIKE, CINCINNATI, OH 45245, (513) 752-6611) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING CONTROL MODULE SOFTWARE NEEDED TO BE UPDATED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED THREE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

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