NHTSA Complaint #11165879 — 2010 MERCURY MARINER

MY CAR HAS A MALFUNCTION WITH THE POWER STEERING ASSIST. IT WENT OUT OF MY ON THE FREEWAY COMING HOME FROM GLENDALE, AZ TO RIVERTON, UT. IT WAS SO SCARY AND SO DIFFICULT TO GET HOME! MY MECHANIC INFORMED ME THERE WAS A RECALL ON THIS PART. HOWEVER, SOMEHOW MY VIN IS NOT SHOWING THIS RECALL EVEN THOUGH IT IS THE EXACT YEAR, MAKE AND MODEL AFFECTED. AFTER DOING SOME RESEARCH IT TURNS OUT THAT FORD ONLY RECALLED A FRACTION OF THE VEHICLES THAT WAS MANUFACTURED WITH THIS FAULTY PART. HOW ARE THEY ONLY ACCOUNTABLE FOR SOME OF THE VEHICLES AFFECTED? CLEARLY I HAVE THE SAME FAULTY PART IN MY VEHICLE. I'VE CALLED EVERY DEALERSHIP IN THE VALLEY TRYING TO FIND INFORMATION ON WHY IT IS A "LOTTERY" ON WHO GETS THE RECALL FIXED AND WHO DOESN'T. THEY HAVE BASICALLY ALL TOLD ME TO GET STUFFED. I CAN'T DRIVE MY CAR AND THE PART IF VERY DIFFICULT TO FIND OUTSIDE OF THE DEALERSHIP, WHO I DO NOT WANT TO GO THROUGH AFTER HAVING THEM REFUSE TO CORRECT AN ISSUE THAT HAS A RECALL ASSOCIATED WITH IT. FORDS RECALL 14S05.