NHTSA Complaint #11165691 — 2015 FORD F-150

MY REAR PASSENGER SIDE DOOR WOULDN'T OPEN A COUPLE WEEKS AGO. IT WAS FREEZING TEMPS THAT DAY, AND FIGURED IT WAS RELATED TO NHTSA RECALL # 17V652. I WAS UNABLE TO OPEN THE DOOR, EVEN THOUGH IT WAS UNLOCKED. IT WAS STUCK AT THE BOTTOM HINGE. SO I TOOK IT TO THE MCLARTY FOOD DEALERSHIP IN NORTH LITTLE ROCK, AR. THEY HAD MY TRUCK THERE ALL DAY. SINCE THEY COULDN'T OPEN THE DOOR, THEY SAID IT WASN'T RELATED TO THE RECALL. THEY ALSO TRIED TO SAY IT WAS A RESULT OF A COLLISION. THIS IS THE FIRST TIME THIS HAS HAPPENED. I INFORMED THEM THAT MY TRUCK WAS IN A COLLISION OVER A YEAR AND HALF AGO, BUT THE TRUCK WAS COMPLETED FIXED AT THEIR MCLARTY COLLISION CENTER WITH NEW FORD OEM PARTS. I EVEN STATED THAT THE RECALL DESCRIPTION EVEN STATED THAT THE DOOR COULD BECOME UNABLE TO OPEN BECAUSE OF A BENT DOOR LATCH CABLE. THEY STILL REFUSED TO FIX IT UNLESS I PAID THEM $130 DIAGNOSTIC FEE. BECAUSE I STILL HAD A WARRANTY ON THE COLLISION REPAIR WORK, I TOOK IT BACK TO COLLISION COMPANY. THEY WERE ABLE TO GET THE DOOR OFF IN LESS THAN 30 MINUTES. AS PREDICTED, A DOOR LATCH CABLE WAS MY ISSUE. THE COLLISION PEOPLE EVEN AGREED IT WAS RELATED TO THE RECALL, AND SENT ME A PICTURE OF THE BENT CABLE.