NHTSA Complaint #11163932 — 2017 HYUNDAI TUCSON

DUAL CLUTCH TRANSMISSION (DCT) / 1.6T ENGINE START FROM STOP ACCELERATION STUTTERING, STALLING OCCURS FROM INITIAL TAKE OFFS, WHILE IDLING IN STOP/GO TRAFFIC CREATES POTENTIALLY DANGEROUS DRIVE/PASSENGER SITUATION IN TRAFFIC ESPECIALLY WHEN CROSSING TRAFFIC PATTERNS AND LANE MERGING/PASSING. ISSUE HAS BEEN BROUGHT TO THE ATTENTION OF HYUNDAI CORPORATE AND TWO LOCAL HYUNDAI DEALERSHIPS. BOTH PARTIES INDICATE LACK OF KNOWLEDGE ON HOW TO PROPERLY DRIVE DCT TRANSMISSION AND PROVIDED BOTH VIDEO AND WRITTEN TRAINING PACKAGES. BOTH TRAINING MECHANISMS FAILED TO RESOLVE THE ISSUE. SUPPOSED SOFTWARE UPDATES BY THE LEASING DEALERSHIP FAILED TO RESOLVE THE ISSUE ALSO. ISSUE IS STILL ACTIVE AND LATEST VISIT TO DEALERSHIP FAILED TO FIND ANY ISSUES WITH NO REPAIRS OR SOFTWARE UPDATES TAKING PLACE. SENIOR TECHNICIAN INDICATED HYUNDAI LEADERSHIP AT CORPORATE ARE ACUTELY AWARE OF ISSUE BUT CHOOSING TO NOT ACT ACCORDINGLY/APPROPRIATELY.