NHTSA Complaint #11163913 — 2013 FORD C-MAX HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11163913
Vehicle	2013 FORD C-MAX HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	December 29, 2018
Date Filed	December 29, 2018
Mileage	49,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

THE AUDIO SYSTEM OF THE VEHICLE STOPPED WORKING - WILL NOT TURN ON, LINK TO PHONE, ETC. PERFORMED A HARD RESET OF THE AUDIO SYSTEM AND THE SYSTEM WORKED. NEXT DAY 12V BATTERY WAS DEAD. JUMPED STARTED THE CAR AND TOOK TO THE SHOP WHERE THE BATTERY WAS REPLACED (ORIGINAL BATTERY). SYSTEM WAS TESTED AND BATTERY WAS REPORTED AS FINE. SINCE IT WAS THE ORIGINAL BATTERY I HAD THEM GO AHEAD AND REPLACE IT AND NO OTHER ISSUES WERE IDENTIFIED. CAR SAT IN GARAGE OVERNIGHT WITH EVERYTHING OFF. NEXT DAY CAR IS DEAD AGAIN.

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