NHTSA Complaint #11435541 — 2013 FORD C-MAX HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11435541
Vehicle	2013 FORD C-MAX HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2020
Date Filed	October 5, 2021
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

The contact owns a 2013 Ford C-MAX Hybrid. The contact stated that on several occasions, the vehicle failed to start up or unlock due to a defective battery. The contact had the vehicle towed to the dealer several times to have her battery replaced or her software updated; however, the failure persisted. The manufacturer was also notified of the failure but offered no assistance. The vehicle had been repaired as of her last visit. The failure mileage was approximately 48,000.

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