NHTSA Complaint #11389773 — 2013 FORD C-MAX HYBRID

TL* THE CONTACT OWNS A 2013 FORD C-MAX HYBRID. THE CONTACT STATED THAT THE RADIO OPERATIONAL AFTER THE VEHICLE WAS TURNED OFF CAUSING THE BATTERY TO DRAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO RECALIBRATED THE RADIO FUSE HOWEVER, A YEAR LATER THE FAILURE RECURRED. THE MECHANIC THEN REMOVED THE RADIO FUSE FROM THE VEHICLE WHICH DISABLED ALL AUDIBLE SOUNDS FROM THE VEHICLE. THE CONTACT STATED THAT IT WAS A MAJOR SAFETY HAZARD FOR HER AS IT TOOK AWAY THE BACKUP ALERT SOUNDS THAT WOULD ALERT HER OF IMMINENT OBJECTS WHEN REVERSING THE VEHICLE. THE CONTACT THEN CALLED HANSEL FORD (3075 CORBY AVE, SANTA ROSA, CA 95407) AND WAS PROVIDED AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THERE WERE NO RECALLS ON THE VIN. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.