NHTSA Complaint #11162414 — 2015 FORD FOCUS

TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE STOPPED ON A HILL, THE VEHICLE ROLLED BACKWARDS AND THEN FORWARD BEFORE STOPPING. THE DEALER (WEBER HARRIS FORD, 433 BALDWIN ST, MEADVILLE, PA 16335, (814) 350-7309) STATED THAT THERE WAS NO FAILURE; HOWEVER, THE FAILURE RECURRED. THE DEALER STATED THAT A DIAGNOSTIC TEST WOULD COST APPROXIMATELY $1,500. THE FAILURE RECURRED AND THE NEW OWNER OF THE DEALER DIAGNOSED THAT THE VEHICLE HAD DUAL CLUTCHES, WHICH WOULD COST $1,300 TO REPAIR. THE VEHICLE WAS REPAIRED A WEEK LATER, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE CONTACT WAS ADVISED TO KEEP THE REPAIR RECORDS FOR REIMBURSEMENT. THE FAILURE MILEAGE WAS 43,000.