NHTSA Complaint #11161446 — 2018 DODGE DURANGO

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	11161446
Vehicle	2018 DODGE DURANGO
Component	SEATS
Date of Incident	December 3, 2018
Date Filed	December 14, 2018
Mileage	2,347 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2018 DODGE DURANGO. WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SEAT INDEPENDENTLY RECLINED BACKWARDS. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO RECLINE THE SEAT FORWARD, BUT THE HANDLE FAILED. IN ADDITION, THE CONTACT STATED THAT THE SEAT FAILED TO SLIDE FORWARD. THE VEHICLE WAS TAKEN TO STEVENS CREEK DODGE CHRYSLER JEEP DODGE RAM (LOCATED AT 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) WHERE IT WAS DIAGNOSED THAT THE SEAT WAS FORCEFULLY PUSHED AND CAUSED THE CABLE TO DETACH. THE CABLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND PROVIDED A CASE NUMBER. THE APPROXIMATE FAILURE MILEAGE WAS 2,347. THE VIN WAS NOT AVAILABLE.

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