NHTSA Complaint #11161321 — 2015 FORD FIESTA

TAKATA RECALL ON MONDAY, SEPTEMBER 17, 2018, MY HUSBAND AND I HAD OUR CAR TOWED TO FRIENDLY FORD. IT BROKE DOWN WHILE DRIVING 35 MILES AN HOUR. IT HAD LESS THAN 21,000 MILES ON IT. OUR SERVICE ADVISER SAID WOULD BE ABOUT FRIDAY OR SATURDAY OF THAT WEEK BEFORE WE COULD GET A DIAGNOSIS. HE INITIALLY TOLD US THAT THERE WAS NO MORE BUMPER TO BUMPER WARRANTY LEFT ON THE CAR (IT HAD EXPIRED ON JUNE OF 2018), BUT THAT IT PROBABLY WOULD BE COVERED WITH THE POWERTRAIN WARRANTY SO WE LEFT THE CAR AT FRIENDLY FORD. HE DETERMINED THAT THE ENGINE BELT JUMPED 45 DEGREES WHICH CAUSED IT TO GET CAUGHT IN THE PULLEY OF THE TIMING BELT AND THAT IT WAS NOT COVERED BY THE POWERTRAIN WARRANTY. I CALLED THE FORD CORPORATION AND WAS TOLD THAT IF IT WAS NOT COVERED BY A WARRANTY THAT THEY WOULD BE ABLE TO FURNISH A CUSTOMER SATISFACTION WARRANTY ESPECIALLY WITH SUCH A LOW MILEAGE ON THE CAR, BUT WHEN I CALLED BACK TO ASKED THEM ABOUT IT, I WAS TOLD THERE WAS NOTHING AVAILABLE. WHEN WE BOUGHT THE CAR IT ONLY HAD 10,093 MILES ON IT AND WE DIDN'T EVEN PUT 11,000 MILES ON IT BEFORE ALL OF THIS HAPPENED. AFTER WE HAD IT TOWED TO AUTO AIR AND MORE, THEY CHECKED IT OUT AND FOUND THAT SAME PROBLEM. WE WERE TOLD THAT THIS WAS THE THIRD FORD FIESTA THAT HAD HAD THE SAME PROBLEM BUT OURS WAS BY FAR THE WORST CASE. FRIENDLY FORD TOLD US THAT THEY DID NOT KNOW WHY THE TIMING JUMPED 45 DEGREES BUT THERE HAS TO BE AN REASON WHY IT JUMPED. A CAR WITH LESS THAN 21,000 MILES DOES NOT JUMP ON IT'S OWN WITHOUT SOME REASON FOR IT. IT HAPPENED REAL FAST TOO.