NHTSA Complaint #11154489 — 2018 FORD EDGE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11154489
Vehicle	2018 FORD EDGE
Component	ELECTRICAL SYSTEM
Date of Incident	September 28, 2018
Date Filed	November 28, 2018
Mileage	5,519 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

AT RANDOM TIMES (NO CONSISTENCY) AS WE ARE DRIVING OR AT INITIAL START UP, THE INSTRUMENT CLUSTER WILL BLACK OUT WITH NO COMMUNICATION ALONG WITH AN OCCASION "TRANSMISSION NOT IN PARK" MESSAGE THAT APPEARS. RADIO IS LOST AS WELL. I HAVE RETURNED TO THE DEALER FOR WARRANTY REPAIR FOR THE 4TH TIME IN LESS THAN 2 MONTHS WITH NO RESOLUTION. INITIAL REPAIR WAS A LOOSE WIRE, SAME ISSUE APPEARED LESS THAN A WEEK LATER. 2ND REPAIR THE DEALER "FLASHED" THE BCM. SAME ISSUE APPEARED THE NEXT DAY. THIRD REPAIR, THE BCM WAS REPLACED. LESS THAN 2 DAYS LATER, SAME ISSUE APPEARED. IT IS CURRENTLY AT THE DEALER AGAIN AND I WAS TOLD THAT FORD ENGINEERING NOW HAS TO GET INVOLVED AS THEY HAVE NO SOLUTION TO THIS ISSUE.

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